SMART FOOD COMBO PACK

Return Policy

Yami is committed to provide our customers with a peace of mind when purchasing from us. Most items shipped from Yami.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues; To ensure that every customer receives safe and high-quality products, we do not provide refunds or returns for beauty products once they have been opened or used, except in the case of quality issues; Some products may have different policies or requirements associated with them, please see below for products under special categories, or contact Yami Customer Service for further assistance).
Thank you for your understanding and support.

Return Policy

Gift card that has already been consumed is non-refundable.

Return Policy

The products of XLSEAFOOD are all dry goods. In order to ensure our service quality, we provide Limited return/exchange services. Please refer to the following for specific rules: Return period: You can return the goods within 14 natural days after receiving the goods. Return conditions: If the product you received is damaged or has quality problems, you can apply for a return within the return period. Please note: For non-quality returns, including returns for personal reasons, invalid addresses or no one at home, the customer must bear the return shipping costs. In addition, XLSEAFOOD will charge an additional 10% of the order amount as an order replacement fee. If the returned product is inconsistent with the original package, or is missing or damaged due to improper packaging, XLSEAFOOD will not issue a refund. Return instructions: ● All returns must have an RMA number. Please send an email to xlseafoodcs@gmail.com, or directly WeChat our customer service (WeChat ID: xlseafood3), contact our customer service team to request an RMA (Return Material Authorization) number. Please be sure to provide us with your order number, product image (if requested), quantity and reason for return. Once we receive your request, it may take 1-3 business days to review your RMA. Once we confirm the damage or quality problem, we will issue a refund. ● If there is a quality problem with the product Please take a photo of the product and send it to our customer service Email: cs@xlseafood or directly WeChat our customer service (WeChat ID: xlseafood3) for verification. If it is verified as a quality problem, we will take full responsibility for the return and replacement of the product and fees. Instructions for order cancellation: To cancel/modify the order, please contact our customer service staff, Email: cs@xlseafood.com WeChat: xlseafood3 Tel: 1-213-538-8384 . Within 2 hours of the customer placing the order, if the customer needs to cancel or modify due to personal reasons, XLSEAFOOD accepts the order cancellation/modification without charging additional fees. Price protection Within 7 days from the date of signing for the goods, if the price of the purchased goods is lowered, you can apply for price protection. The price difference will be returned to the customer in the form of store credit. Signing for more than 7 days and all second-level sea cucumber products are not covered by price protection. Instructions for use of store credit: XLSEAFOOD store credit is in the ecode mode, and no change or cash is required.

Yami Points information

All items are excluding from any promotion or points events on Yami.com

Return Policy

The products of XLSEAFOOD are all dry goods. In order to ensure our service quality, we provide Limited return/exchange services. Please refer to the following for specific rules: Return period: You can return the goods within 14 natural days after receiving the goods. Return conditions: If the product you received is damaged or has quality problems, you can apply for a return within the return period. Please note: For non-quality returns, including returns for personal reasons, invalid addresses or no one at home, the customer must bear the return shipping costs. In addition, XLSEAFOOD will charge an additional 10% of the order amount as an order replacement fee. If the returned product is inconsistent with the original package, or is missing or damaged due to improper packaging, XLSEAFOOD will not issue a refund. Return instructions: ● All returns must have an RMA number. Please send an email to xlseafoodcs@gmail.com, or directly WeChat our customer service (WeChat ID: xlseafood3), contact our customer service team to request an RMA (Return Material Authorization) number. Please be sure to provide us with your order number, product image (if requested), quantity and reason for return. Once we receive your request, it may take 1-3 business days to review your RMA. Once we confirm the damage or quality problem, we will issue a refund. ● If there is a quality problem with the product Please take a photo of the product and send it to our customer service Email: cs@xlseafood or directly WeChat our customer service (WeChat ID: xlseafood3) for verification. If it is verified as a quality problem, we will take full responsibility for the return and replacement of the product and fees. Instructions for order cancellation: To cancel/modify the order, please contact our customer service staff, Email: cs@xlseafood.com WeChat: xlseafood3 Tel: 1-213-538-8384 . Within 2 hours of the customer placing the order, if the customer needs to cancel or modify due to personal reasons, XLSEAFOOD accepts the order cancellation/modification without charging additional fees. Price protection Within 7 days from the date of signing for the goods, if the price of the purchased goods is lowered, you can apply for price protection. The price difference will be returned to the customer in the form of store credit. Signing for more than 7 days and all second-level sea cucumber products are not covered by price protection. Instructions for use of store credit: XLSEAFOOD store credit is in the ecode mode, and no change or cash is required.