Narwal Freo Versatile Self Mop Clean Robot with DirtSense*

Return Policy

Yami is committed to provide our customers with a peace of mind when purchasing from us. Most items shipped from Yami.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues; To ensure that every customer receives safe and high-quality products, we do not provide refunds or returns for beauty products once they have been opened or used, except in the case of quality issues; Some products may have different policies or requirements associated with them, please see below for products under special categories, or contact Yami Customer Service for further assistance).
Thank you for your understanding and support.

Return Policy

Gift card that has already been consumed is non-refundable.

Return Policy

You can try a product for 30 days. For any undamaged product, if you are not completely satisfied, simply return it to us within 30 days from the date of shipment. However, there are a few important things to keep in mind when returning a product you purchased from Narwal: 1、All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit. 2、Products can be returned only in the country or region in which they were originally purchased. 3、Only items that have been purchased directly from Amazon & Narwal.com&Yami, can be returned to Narwal. Products purchased through other distributors must be returned in accordance with their respective returns and refunds policy. How To Return a Product ： 1. Please contact us at help@yami.com to receive return instructions. 2. Pack the Product securely in the original package, if possible. 3. Enclose the Warranty Card with the product. If you cannot send your Warranty Card, please include your order number, product serial number, billing name, and address with the product. 4. Narwal will pay for return shipping costs for undamaged items. But unauthorized or Cash on Delivery (COD) returns will not be accepted. 5. For your protection, we recommend that you use UPS or Fedex for your return. 6. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse. 7. You can expect a refund in the same form of payment originally purchased within approximately 7 business days of receiving your return and confirming the product status. 

Yami Points information

All items are excluding from any promotion or points events on Yami.com

Return Policy

You can try a product for 30 days. For any undamaged product, if you are not completely satisfied, simply return it to us within 30 days from the date of shipment. However, there are a few important things to keep in mind when returning a product you purchased from Narwal: 1、All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit. 2、Products can be returned only in the country or region in which they were originally purchased. 3、Only items that have been purchased directly from Amazon & Narwal.com&Yami, can be returned to Narwal. Products purchased through other distributors must be returned in accordance with their respective returns and refunds policy. How To Return a Product ： 1. Please contact us at help@yami.com to receive return instructions. 2. Pack the Product securely in the original package, if possible. 3. Enclose the Warranty Card with the product. If you cannot send your Warranty Card, please include your order number, product serial number, billing name, and address with the product. 4. Narwal will pay for return shipping costs for undamaged items. But unauthorized or Cash on Delivery (COD) returns will not be accepted. 5. For your protection, we recommend that you use UPS or Fedex for your return. 6. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse. 7. You can expect a refund in the same form of payment originally purchased within approximately 7 business days of receiving your return and confirming the product status.