RETURNS
IMPORTANT: ORIGINAL PACKAGING IS REQUIRED FOR ALL RETURNS.
If you are not satisfied with your order for any reason, you can return the product(s) in new condition for an exchange or a refund within 30 days of your purchase date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. A 15% (20% for oversized items) restocking fee will be applied to all non-defective product returns. All shipping on returns is paid for by the purchaser.
To be eligible for a return, your item must be unused and in new condition with the original box, packing and accessories, if included. We also advise you to retain proof of post.
To complete your return, we require a receipt or proof of purchase.
We cannot cancel/refund your purchase when:
You return your product without proof of purchase
Original complete packaging and parts are missing
Complications from order cancellation
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@impressionsvanity.com.
SALE ITEMS (IF APPLICABLE)
Some sale items (such as final sale items) are not eligible to be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@impressionsvanity.com to get authorization and return postage. We will provide you with more information when your exchange is authorized.
RETURN SHIPPING
After obtaining authorization, you may return your product via mail to this address: 17353 Derian Avenue, Irvine CA 92614, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
You are under the duty to retain them and take reasonable care of the product(s) in your possession.
We reserve the right to make a charge not exceeding our costs of recovering the product(s) if you do not return them at our expense.
Return Freight Shipping-Customer will incur cost of FREIGHT shipping to and from our facility for returned freight shipped items if repair is needed.
Please feel free to give us a call at 844-881-0790 Monday-Friday 10am-5pm or send us an email at support@impressionsvanity.com for more information.
Orders must be placed by 12pm PST to start processing on the same day. Processing time may take up to 7-10 business days. Holiday processing times may vary. Please contact customer service for information. Delivery times, depending on destination usually take anywhere from 5–7 business days within the contiguous United States. In most cases, we offer discounted flat shipping rates that vary by item size, weight, and destination.
Impressions Vanity Co. ships items within the contiguous US. Unfortunately, no shipments can be made to PO Box addresses, United States territories, or addresses outside of the United States. Most orders are shipped via USPS and/or FedEx.
FREE SHIPPING ON DOMESTIC ORDERS
Offer does not apply on freight shipping and oversized items. Valid for addresses within the contiguous United States and excludes PO Box addresses, United States territories, and addresses outside of the United States.
EXPEDITED SHIPPING
We may be able to provide expedited shipping upon request, please give us a call at +1.844.881.0790 Monday–Friday, 10am–5pm PST for more information.
OVERSIZED ITEMS
Important Notice: Products requiring Residential Curbside Delivery(Freight Service), may experience delays in delivery
Oversized items—including, but not limited to XL Pro Vanity Mirrors—are not eligible to ship to Hawaii, Alaska, or Puerto Rico.
Larger, heavier items will be shipped through one of our several freight carriers by the pallet or other measures. If you are not sure whether the item you are about to purchase will be shipped freight or not, please ask us prior to placing your order.
Freight shipping may be a “Self Service” CURBSIDE ONLY delivery without liftgate. Processing time may take up to 7-10 days for freight orders. The customer may be required to help unload items from off the back of the freight truck as well as bringing any merchandise into their home. We recommend that you have someone available to assist you with receiving your order.
Freight trucks are large and can often be actual tractor trailers. If the road in which the package is being delivered is narrow or remote by the freight carrier’s required standards, the delivery truck may not be able to fit and accommodate delivery. In this instance, the delivery will need to be arranged at the closest main road. If a delivery to home is requested, additional fees may be required to accommodate. Returns, for this reason, are considered as a refusal and subject to our standard return policy.
Freight delivery drivers are not full-service movers and do not bring merchandise inside a buyer’s residence due to liability. They also do not unpack and remove the merchandise from the shipping cartons. It is the buyer’s responsibility to do this as is the case with any order that is purchased online and shipped. The buyer is also responsible for discarding said shipping materials and wooden freight pallet if applicable.
INTERNATIONAL SHIPPING (ALL CUSTOMERS OUTSIDE OF USA)
We cannot guarantee that you will or will not be charged any customs taxes or duties. The customer is responsible for all applicable customs, duties, taxes, and fees charged by their government—including, but is not limited to, refused deliveries and failed delivery attempts. Please contact your country’s customs office for respective charges and rates on the package coming outside of your country.
ABOUT FREIGHT FORWARDERS AND HAND CARRY
Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by Impressions Vanity Co.
If a freight forwarder or hand-carrying is used, the following terms will apply:
Impressions Vanity Co. won’t be responsible for damage, defect, material difference, or loss that occurs to goods after they’re delivered to you or a freight forwarder. This means that Impressions Vanity Co. isn’t able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.
If you (or a freight forwarder you so designate) have a U.S. address, purchase goods from ImpressionsVanity.com to be shipped to a U.S. location, and then subsequently export the goods, you or the designated freight forwarder are considered the exporter and are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. Impressions Vanity Co. must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). It is your responsibility to ensure the freight forwarder’s most up-to-date U.S. address is used.
If you (or a freight forwarder you so designate) do not have a U.S. residence and purchase goods from ImpressionsVanity.com to be shipped to a U.S. location, you or the designated freight forwarder may not subsequently export the goods without prior written authorization from Impressions Vanity Co.
Products that cannot be exported directly from ImpressionsVanity.com, which you export yourself or through a freight forwarder may not be returned directly to subsequently.
You may locate Impressions Vanity Co. return address by navigating to ImpressionsVanity.com. At the bottom of the page the Shipping + Returns link will have Impressions Vanity Co. return address.
Note: International return labels will not be issued for items sent through a freight forwarder or hand carry. The Return Mailing Label is for U.S. domestic shipments only. In order to use an Impressions Vanity Co. pre-paid Return Mailing Label, you must first return the eligible goods to a U.S. address. Then, use the Return Mailing Label to return the goods to the Impressions Vanity co. listed on the Return Mailing Label from that U.S. address. In addition, you become the exporter and importer of record of the shipment; title and risk of loss transfer to Impressions Vanity Co. upon receipt of the goods at Impressions Vanity Co. listed on the Return Mailing Label.
MULTIPLE SHIPPING ADDRESSES
We can only ship to one address per order.
BUSINESS DAYS AND HOLIDAYS
All orders ship Monday–Friday, excluding federal holidays within the United States. Packages do not ship from our warehouse on the following holidays:
New Year’s Day
Martin Luther King Jr. Day
President’s Day
Memorial Day
4th of July
Labor Day
Thanksgiving
Christmas
TRACKING ORDERS
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1–3 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. Tracking numbers and links may take up to 24 hours to start tracking. Please contact us at support@impressionsvanity.com or call +1.844.881.0790 Monday–Friday, 10am–5pm PST for more information.
积分规则
不参加任何折扣活动以及亚米会员积分制度。
退换政策
RETURNS
IMPORTANT: ORIGINAL PACKAGING IS REQUIRED FOR ALL RETURNS.
If you are not satisfied with your order for any reason, you can return the product(s) in new condition for an exchange or a refund within 30 days of your purchase date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. A 15% (20% for oversized items) restocking fee will be applied to all non-defective product returns. All shipping on returns is paid for by the purchaser.
To be eligible for a return, your item must be unused and in new condition with the original box, packing and accessories, if included. We also advise you to retain proof of post.
To complete your return, we require a receipt or proof of purchase.
We cannot cancel/refund your purchase when:
You return your product without proof of purchase
Original complete packaging and parts are missing
Complications from order cancellation
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@impressionsvanity.com.
SALE ITEMS (IF APPLICABLE)
Some sale items (such as final sale items) are not eligible to be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@impressionsvanity.com to get authorization and return postage. We will provide you with more information when your exchange is authorized.
RETURN SHIPPING
After obtaining authorization, you may return your product via mail to this address: 17353 Derian Avenue, Irvine CA 92614, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
You are under the duty to retain them and take reasonable care of the product(s) in your possession.
We reserve the right to make a charge not exceeding our costs of recovering the product(s) if you do not return them at our expense.
Return Freight Shipping-Customer will incur cost of FREIGHT shipping to and from our facility for returned freight shipped items if repair is needed.
Please feel free to give us a call at 844-881-0790 Monday-Friday 10am-5pm or send us an email at support@impressionsvanity.com for more information.
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