Preface Chapter 1 沟通方式Media Selection 1商务沟通概述Business Communication 2信息流Information Flow 3沟通的目的Communication Objectives 4沟通的障碍Barriers to Communication 5口头与书面Spoken and Written Channels 6媒体的选择Media Selection 7有效的沟通Effective Communication Chapter 2 自我定位Coordinating Yourself 1沟通过程The Communication Process 2目标读者Coordinating Your Audience 3自我定位Coordinating Yourself 4国际信函Writing International Letters 5善意提醒An Ethical Issue Chapter 3 基本构成Standard Parts 1信头Letter Head 2日期Date Line 3信内地址Inside Address 4称呼Salutations 5正文The Body of fl Letter 6结尾敬语Complimentary Close 7签名Writers Signature,Name and Title Chapter 4 任选部分Optional Parts 1参考编号Reference Numbers 2经办人Attention Line 3事由Subject Line 4附件Enclosures 5抄送Distribution Notation 6附言Postscript 7内部代号The Typists Initial(S) Chapter 5 商务信函的格式Formatting Letters 1概述An Overview 2齐头式Block Style 3齐头变体式Block Style with Modified Paragraphs 4部分齐头式Block Style with Indented Parts 5简易式Simplified Style 6备忘录式Memo Style Chapter 6 数词的写法Amounts and Numbers 1数词的写法Word Style or Numeral Style 2只能使用阿拉伯数词Only Numerals 3只能使用文字数词Only in Words 4注意事项Important Cautions Chapter 7 准确和正确Correctness 1术语准确Accuracy with Industrial Terms 2信息准确Information Accuracy 3语义正确Correct Messages 4用词准确Correct Diction 5语法正确Correct Grammar 6拼写正确Spelling Notes 7标点正确Right Punctuations ……