Fulfilled by Yami
Order processing
Orders shipped by Yami are delivered from Monday to Saturday (except holidays, and some areas may not be delivered on Sundays due to the operation restriction of the carrier). Normally, it may take 1 to 2 business days to process and ship out your order. During the peak order period, it may take an additional 3-4 business days to process your order.
Yami will deliver the package to you through third-party logistics. The delivery date listed on our website is reference time which is forecasted based on the inventory status, normal processing procedures, delivery time, and destination. Please fill in your legal name, delivery address, and contact information accurately.
Due to the following circumstances, Yami is NOT responsible for the delay of your orders:
● If one or more items in your order are out of stock.
● The recipient name or address is inaccurate or not valid.
● No one is available to sign up on the delivery of the order, resulting in the cost and related consequences of the repeated distribution.
● Force majeure such as: natural disasters, political factors, regional demonstrations or strikes etc.
Out of stock handling
Yami may cancel your order, or part of your order, if the item(s) is out of stock and no longer available. You will receive an email if your complete order is canceled due to the out of stock item(s).
In the situation that part of your order is out of stock, Yami will remove the out of stock item(s) from your order and will ship the remaining item(s). Yami will send an email notification and refund the difference to you.
Sales tax
Applicable sales tax will be added to all purchases shipping to California and out-of-state.
Verification & Shipping
Please verify your order information when you checkout - Name, Shipping address (zip code, city, country), Billing address, etc. If any provided information is incorrect, it may cause a delay to your order. Please feel free to contact our customer service department if you have any questions.
Tracking order
Please login to your Yami account to check the order status at any time.
Shipping Methods
We truly value our customer shopping experience. To ensure the best shopping experience, we use UPS, Canada Post, Fleet Optic to deliver your packages.
Note: Please double check and make sure the Shipping Information and address is correct, deliverable, and complete (Suite, Apt, Room, etc.).
Shipping Time
Note: Delivery times after the package is shipped are based on the average duration of past orders. Delivery times may be extended due to wars, snowstorms, hurricanes, wildfires, other natural disasters, or force majeure events.
Shipping Cost
Standard Shipping: $6.99 CAD. Free shipping on orders with a final total of $59 CAD or more.
Remote Area Shipping: $14.99 CAD per order.
Special Handling Fee:
For standard shipping orders weighing more than 30 lbs, an additional special handling fee of $2.99 CAD will apply, regardless of whether the order qualifies for free shipping.
*Order weight is determined based on Yami’s measurements.
Special Notes:
Customers may request to modify their shipping address before the order is shipped without additional charge.
Once the shipping process has begun, requests to change the shipping address will be forwarded to the shipping carrier.
We apologize that we are unable to ship to FPO, APO, or PO Box addresses. Orders made without a valid shipping address will be canceled or automatically returned.
If you experience any package loss issue with your order, please feel free to contact Yami customer service within 10 days from the delivery date.
